个人简介:8+ years work experience on service customer experience and business operations, sales operations effectiveness, possess in-depth business insights and customer caring intelligence from different perspectives;
5+ years analytical experience and CRM project management in operation functions, track and manage customer life-cycle and center staff contribution to referral and retention to increase revenue, work with central team to develop center operations SOP;
Spearhead staff and collegues to embody company's core value, overfulfil target and took more responsibilities, personal coaching skills for team re-building management; result / details-oriented, proficient in process management and supervision;
Like to embrace new challenge and opportunity, change is new world for work and life.
Specialties:
Budget, cost and P&L management;
Database Marketing and analysis;
People and structure influence and development;
Project planning and implementation;
Performance and QA Monitoring;
Customer experience management and strategic analysis;
Store & Online business operations;
CRM and Sales force management;
Service & operations procedure and quality management;
个人简介
8+ years work experience on service customer experience and business operations, sales operations effectiveness, possess in-depth business insights and customer caring intelligence from different perspectives;
5+ years analytical experience and CRM project management in operation functions, track and manage customer life-cycle and center staff contribution to referral and retention to increase revenue, work with central team to develop center operations SOP;
Spearhead staff and collegues to embody company's core value, overfulfil target and took more responsibilities, personal coaching skills for team re-building management; result / details-oriented, proficient in process management and supervision;
Like to embrace new challenge and opportunity, change is new world for work and life.
Specialties:
Budget, cost and P&L management;
Database Marketing and analysis;
People and structure influence and development;
Project planning and implementation;
Performance and QA Monitoring;
Customer experience management and strategic analysis;
Store & Online business operations;
CRM and Sales force management;
Service & operations procedure and quality management;